The vast majority of our clients continue to interact with the support team through the email channel. By default, JIRA looks for the request ID in the subject and headers of the message. So, if a message contains in its subject something like “[SD-123456] Please help me”, JIRA will look for a request #SD-123456 and […]
We were disappointed with the limited amount of colors for coloring cells. The request of this feature was created in 2012 – but it is still not implemented. We decided to fix it up though it is a piece of a cake.